Hitachi IT Operations Analyzer with Epicor ITSM and ERP Solutions
Connecting the Service Desk to Your IT Operations
Replace disparate tools with a complete, connected view of IT operations
By integrating Hitachi IT Operations Analyzer with Epicor® IT Service Management (ITSM), you can close the loop between your IT operations and help desk services from a single, unified interface. Epicor ITSM provides a rich set of features that support new levels of IT service management. When combined with Analyzer, the solution helps ensure that heterogeneous devices are effectively monitored and managed, and that service levels are met and maintained.
Analyzer and Epicor ITSM provide a one-stop solution that delivers a more complete and connected view of data center operations, so no incident goes unrecorded. The combined offering is easy to deploy and delivers in-depth help desk, monitoring, change management, analysis, and reporting. For customers, that means greater efficiencies, diminished risks, improved decision making based on real-time data—and a better overall level of IT service.
Availability and Performance Monitoring for Epicor ERP Solutions
Identify bottlenecks before they impact business
When using an ERP system, often there is difficulty determining if performance issues are from the software or from the hardware. Hitachi IT Operations Analyzer provides efficient, cost-effective IT environment performance and availability monitoring to pinpoint bottlenecks to resolve those issues before they impact business.
“We started IT with a single server. Today, we have an IT infrastructure to support labor and inventory transactional records, an ERP system from Epicor, a Microsoft Exchange environment, and a few virtualized instances of VMware ESX Server. I make a weekly habit of going to the server room to view performance logs for our systems and ensure that no disasters are waiting to happen. ”
The WHITING Group of Canada
and learn how Steve was able to end his weekly habit.